We embrace a return policy with the aim of guaranteeing customer satisfaction for every purchase made by us. We encourage our customers to conduct a comprehensive assessment of the products, and we stand ready to offer guidance for quick and practical solutions to any issues encountered.
You can ask for your money back on our website within a week of getting your order. The items you send back should be new and not broken. If the returned items don’t follow our rules, we’ll send them back to you. custommadeboxes.co.uk makes special items based on what you ask for. If the items you get are not what you asked for or are broken, please tell us. You should email us at contact@custommadeboxes.co.uk within 3 days of getting your order.
You should tell us within three days after you get your order if anything is broken, missing, or not correct. Please check your items carefully when you get them. It’s your job to look at the items in the given time and let us know if there’s a problem. We don’t take care of minor scratches and color changes because they are seen in everyday use.
You can’t get your money back. But if the problem with the product is our fault, we’ll reprint your order for free. The people in charge of The Packaging Spot will decide if there’s a defect. You need to send back all the items within a week at your own cost, along with any required paperwork or details about the product problems and digital pictures, so we can reprint the order correctly. If you made the mistake but still want your money back, you need to send back the printed items; we’ll give you some money back after we take out the costs for setting up and shipping the product.
When we get and check your returned item, we’ll send you an email to let you know we got it. We’ll also tell you if we’ve approved or denied your money back. If we say yes to your request, we’ll start the process to give you your money back. The money will be put back on your credit card or the way you paid, after some days.
If you haven’t seen your refund yet, start by checking your bank account once more. If it’s not there, reach out to your credit card company. Sometimes, it can take a while for refunds to show up officially. After that, you should contact your bank. Refunds often need some time to be processed. If you’ve done all these steps and still haven’t received your refund, please email us at contact@custommadeboxes.co.uk. We’re here to help!
You’ll need to pay for the shipping if you return your item. We won’t refund the shipping costs. If we give you a refund, we’ll take off the cost of return shipping. The time it takes for your exchanged item to get to you can change based on where you live.
Contact us at contact@custommadeboxes.co.uk for questions related to refunds and returns.
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